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ZEKI BILLIARDS

Delivery and Returns

Purchases made through our website are based on customer satisfaction and the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts. You can find all the details regarding our delivery and return processes below.

 

1. Delivery Conditions

  • Shipping Process: Your orders will be handed over to our contracted shipping company within the specified timeframe (usually 1-3 business days) from the moment they are confirmed.

  • Delivery Time: Once your order is shipped, it will be delivered to your address within an average of 2 to 4 business days, depending on your location (excluding mobile service areas, etc.).

  • Shipping Costs: Shipping costs may vary depending on your purchase amount or our seasonal promotions. "Free Shipping" offers during promotion periods are automatically applied based on the total basket value.

  • Package Inspection: If you notice any damage to your package during delivery, such as crushing, tearing, wetting, or similar issues, please open the package and inspect the contents in the presence of the delivery person. If you find any damage, have the delivery person fill out a "Damage Report," refuse delivery, and contact us.

2. Return and Exchange Conditions (Right of Withdrawal)

According to the Consumer Protection Law, you can return the product within 14 (fourteen) days of the delivery date without giving any reason and without paying any penalty.

  • Return Period: You must notify us of your return request within 14 days of receiving the product, either through our website or via our customer service.

  • Return Policy:

    • The product being returned must be delivered complete and undamaged, including its box, packaging, and any standard accessories.

    • We do not accept returns on used items that are no longer in saleable condition and cannot be purchased by another customer.

    • The original invoice (or a copy of the e-invoice) must be sent with the product.

  • Return Shipping Cost: For returns made under the right of withdrawal, the return shipping cost will be covered by our company, provided that our contracted shipping company is used. For shipments made using a different shipping company, the shipping cost will be borne by the buyer.

3. Products for which the Right of Withdrawal Cannot Be Exercised

According to relevant legislation, the right of withdrawal cannot be exercised for the following product groups (except in cases of defective/faulty products):

  • Customized products prepared according to the consumer's wishes or personal needs.

  • Goods that are perishable or likely to expire.

  • Products whose packaging, seal, wrapping, or sticker has been opened after delivery, and which are unsuitable for return due to health and hygiene reasons (underwear, cosmetics, personal care products, etc.).

  • Products that, by their nature, cannot be returned, are perishable, or have expired.

  • Services performed instantly in an electronic environment, or intangible goods delivered instantly to the consumer (software, digital content, etc.).

4. Payment of Refund

  • Products returned in accordance with the return conditions are inspected once they arrive at our warehouse.

  • If the return is approved, the product price will be refunded to your account/card within 14 days using the method you used for payment (credit card, debit card, or bank transfer/EFT).

  • Refunds to credit cards may take an average of 2 to 7 business days to appear in your account, depending on your bank's processing procedures.

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